Recommendations
- Trainee who is not participating should observe so that they can provide constructive feedback;
- Develop check-lists for observers to use;
- Debrief role-plays so that the learning points are brought out and discussed (Fagotto & Fung, 2003).
Other alternatives or variations
- Games
- Brainstorming
- Case Study
Useful links
- YouTube: Effective Workplace Communication Strategies
- YouTube:Communication in the Workplace
- YouTube:Communication role-play
References
Fagotto, E., & Fung, A. (2003). Improving workplace hazard communication. Issues in Science and Technology, 19(2)
, 63. Retrieved from http://ezproxy.ecu.edu.au/login?url=http://search.proquest.com/docview/195919391?accountid=10675
Fertleman, C., Gibbs, J. & Eisen, S. (2005). Video improved role play for teaching communication skills. Medical
Education, 39(11), p.1155–1156. doi: 10.1111/j.1365-2929.2005.02283.x
Kramar, R. (2011).Human Resource management in Australia: strategy, people, performance (4th ed.). Australia:
McGraw-Hill.
Lawlor, D. & Tovey, M. (2011).Training in Australia (4th ed.). Australia:Pearson Australia.
Noe, R.A. (2009).Employee training and development. Australia:McGraw-Hill.
Perkins, P.S. & Brown, L. (2008). The art and science of communication:Tools for effective communication in the workplace.
Canada:John Wiley & Sons
Schell, R (2009). Employee communication in difficult economic times (Workplace Communication). New Hampshire
business review, 31(10), 44.
